Shipping Information

General Shipping Info

We currently use the United States Postal Service for our shipping. Depending on the size of your order, we may also sometimes use UPS.

Orders are shipped out of our main warehouse in Sonoma, California and are processed and shipped within 24-48 hours. If you need your order sooner than this, we recommend you choose an express shipping option.

Orders that are shipped by Air and Express methods will take priority over ground shipments and are shipped the same day if received before 12pm (cst). Air and Express orders received after 12pm will generally be shipped the next day.

Each individual troll is carefully inspected and packed with care before it is shipped so you can be assured that you are receiving a quality and cared for product.

Your rates are calculated "live", meaning that when you fill out your shipping information, your address is sent to our shippers where real time rates are returned through our website.

International Shipping Info

We do accept International orders to any country where service is provided, however, please be advised that you will be responsible for any duties and import taxes if applicable.

Trolls being shipped with UPSTrolls being shipped with USPS
Our shippers just love our trolls! Sometimes we even catch them carrying on conversations and laughing with them! They take good care of us and our trolls. You can be assured your troll will be in good hands while on their journey to join you in their new home.